recognises technology divisions who have demonstrated outstanding commitment to their organisation’s customer experience, deep understanding of all elements of developing and delivering excellent customer experience, tailoring business processes and utilizing technology to best serve customers and exceeding their expectations. You will need to demonstrate the steps you have taken to contribute to exceptional customer-centric culture.
Outline objectives, impact, and activities involved
Describe the concept of the project (either the approach or the solution) and its level of innovation.
Value to the Business *
Describe how the project / team / initiative has enabled the business to meet its objectives. Clearly demonstrate impact on ROI, KPIs, and any sustainable improvements to the process, operations, or service.
Capabilities & Features *
Describe the business capabilities delivered and the specific features of the solution. Demonstrate how these have delivered significant business benefits and the potential scale and sustainability.
Quality of Implementation *
Describe the processes / governance / communication methods / testing and evaluation / training used to manage time and budget whilst managing risk.