Shortlist 2019

We are thrilled to announce the 2019 Real IT Awards shortlist. With over 140 submissions received this year from almost 70 organisations, our exceptional panel of judges really had their work cut out for them. Congratulations to all the teams and organisations that have been shortlisted and see you at the awards!

ENTERPRISE TEAM OF THE YEAR

Centrica - DTS Infrastructure & Operations
Centrica is one of the world’s oldest and largest Energy and services companies running British Gas and Hive in the UK, Bord Gais in Ireland and Direct Energy in North America. For Centrica to succeed and remain relevant to its customers in a highly competitive digital age the team created a single global digital organisation. This has been a complete transformation of how the company operates. By implementing cutting-edge technologies against aggressive timescales, the company is now able to operate as a digital organisation whilst maintaining a strong focus on its customers.
Haymarket Media – Team GDPR
Haymarket Media Group’s Team GDPR transformed the use of personal data across the business to deliver on the objective, to make data part of Haymarket’s DNA. In the process, the team raised awareness and improved data privacy knowledge and skills to help Haymarket live up to its values of Integrity, Creativity, Expertise, Dynamism. The team lead the introduction of new systems and processes to meet the GDPR, while adapting existing systems and processes where possible.
Lookers - ETOTY
The Lookers IT Service Management team was created in 2017 and we quickly showed the value we could provide by delivering tangible results that mattered to the business. Our main objective is to ensure IT is seen as an investment not a cost and together the technology teams and the business can provide an exceptional service to our customers. The IT Service Management Team is seen as being part of the business teams and the IT Teams and by working collaboratively between all stakeholders including manufacturers, we have driven some fantastic improvements and cost savings which we are really proud of.
Met Office – Service Hub Project
The Met Office is an organisation that is in transformation. As a world-class organisation it has recognised the need to change to both realise the opportunities, and mitigate the challenges of, emergent technologies. With a determined move to public cloud, the Met Office is beginning to open a window on the information available at the cutting edge of weather and climate science at a time when this is of critical importance.

PRODUCT TEAM OF THE YEAR

Bank of England - Banking Sector Monitoring Product Team
The Bank of England’s mission is to promote the good of the people of the United Kingdom by maintaining monetary and financial stability. The PRA is the part of the Bank of England charged with the prudential oversight of deposit-takers (banks), insurance companies and designated investment firms. To carry out this work, the PRA collects a large amount of data from the institutions it regulates. Banking Sector Monitoring (BSM) application is integral to this work. The BSM product team delivers regulatory change annually alongside product improvements enabling effective regulation and supervision. During 2018, the demand on the product team increased by 50% and it is their response to this challenge that has been outstanding and worthy of recognition.
Cancer Research UK - Cancer Research UK E-commerce Product Team
The Cancer Research UK E-commerce product team has taken the charity’s online shopping experience to the next level. By involving supporters and patients along the way for feedback and input, they have introduced many new features to the website as well as launched a completely new Cancer Care product range, a set of specially curated products that help people with cancer feel more like themselves again. Through this work, the team have been able to increase revenue from the online shop by 29% YOY which means more money can go towards life-saving research to beat cancer.
Eversheds Sutherland - ES Real Estate
A team that successfully delivered a bespoke client facing MI tool and an internally facing case management solution, within a challenging timeframe, within budget and to scope. The solution improved client relations, transparency and collaboration along with generating revenue, saving time and reducing risks around internal business process. The success of the team also led to a change in mentality within the IT team, introducing the concept of product ownership and moving from a traditional project mentality to evergreen product management.
Unruly Group - Product Team, Unruly
Unruly’s vision is to be the video marketplace advertisers and publishers can trust. The Product team contribute to this vision by ensuring the products they create are commercially viable, align with Unruly’s overall goals, and are cost effective. The team are constantly questioning the work they do, holding each other accountable whilst bringing their full selves to work, collaborating with the wider business and industry, and delivering WOW!

PARTNERSHIP OF THE YEAR

BEST PLACE TO WORK

PROJECT TEAM OF THE YEAR

Saïd Business School - Saïd Business School Business Transformation Programme
During 2018 the business transformation project team of Saïd Business School – University of Oxford has overseen and led an ambitious, complex and truly transformational change to the School’s IT offer, functionality, capability and service. That it has introduced this new business critical and highly reputational transformation programme in just 12 months, on-time and within a budget <£1.1m (ahead of the immovable start date of the new academic year) and with a project team of just 13 FTE has been truly exceptional. The result has been a step change in the wider AV/IT Departments/Teams delivery, credibility and trust, where it is now seen a true and value adding business partner and in the future proofing of its business-critical systems. This has been a truly amazing and incredible agile programme delivery and capability change.
SSE plc – IT Separation
In 2017 SSE embarked on a large transformation of its IT estate to separate its Retail energy services business from the rest of the group with the intention to merge with another Big 6 UK energy firm – Npower in the first quarter of 2019. Despite the cancellation of the merger in December 2018, the IT project had delivered significant value to the business, opening the doors to a much brighter future and renewed focus on improved customer service, IT efficiency, and data-driven decision making.

LEGACY SYSTEM MIGRATION

Global – Digital Broadcast Programme
To keep pace with evolving audience habits, Global set about building a radio brand fit for the future. Implementing a major digital transformation that saw the arrival of IP systems, HD cameras and LED video walls, Global succeeded in significantly increasing brand exposure across multiple channels, enhancing its audience, reducing operational costs, and streamlining broadcasting. As a result, it has achieved unprecedented reach, doubled digital engagement and amplified social reach up with clips appearing in around 1 billion newsfeeds each month.
HM Land Registry - Migration of WebSphere Team
HM Land Registry’s Migration of WebSphere project was a two-year change management development designed to migrate key IT systems from an ageing IBM based infrastructure to a smaller, more efficient system. To achieve this the project team had to learn new skills and overcome challenges, but the result of moving from these legacy systems has been recognised through a £7m saving over 5 years and faster, more secure services for our customers. The success of this project marks one of the first realisations of the aims set out in HMLR’s Business Strategy to become the world’s leading land registry.
Leeds Building Society - Overtime Recording System - Team Delta (Software Delivery)
Leeds Building Society Software Delivery Team Delta developed and deployed a fully functional Overtime System, replacing an ageing system in a matter of months from minimal requirements to live. This was completed fully utilising an agile process in a collaborative manner working with the users, satisfying audit actions and simplifying & improving processes for HR payroll. A key requirement was for users to input their own overtime and then for authorisation to happen at higher levels of management across the business. A fault-free system was implemented in record time by a high-performing development team.
Virgin Atlantic Airways - OneTicket
Virgin Atlantic leap ahead into the future with a legacy data system migration that was third party hosted, black box business logic, and with data only accessible from a web interface and download to CSV functionality to a cloud data platform, that unifies revenue feeds to a single source of truth, reduces time to access and insight, greater granularity, and increases direct connectivity to analytics tools for both management. We saved £300,000 a year, over 2,000-man hours in manual processing and reduced reporting discrepancies by over 60%. That’s just historical figures in terms of quantitative benefits. More democratised access to data yields the business even more unquantifiable benefits in day to day revenue improvements to the airline.

PROJECT OF THE YEAR (OVER £250K)

PepsiCo - Sales Force Mobility UK
In mid-December 2017 one of PepsiCo’s key routes to market collapsed overnight. This meant that those shopkeepers and small business owners who opened for long hours or were far from a cash and carry had no established method of getting PepsiCo goods. PepsiCo had to act fast and in two weeks spun up a van sales operation to tide them over. In the following 8 weeks a cloud-based system was developed and implemented to future proof the offering which was then rolled out across the entire sales operation delivering new capabilities across 2018 using agile methodologies to leverage speed to market.
Saïd Business School - Saïd Business School Business Transformation Programme
During 2018 the business transformation project team of Saïd Business School – University of Oxford has overseen and led an ambitious, complex and truly transformational change to the School’s IT offer, functionality, capability and service. That it has introduced this new business critical and highly reputational transformation programme in just 12 months, on-time and within a budget <£1.1m (ahead of the immovable start date of the new academic year) and with a project team of just 13 FTE has been truly exceptional. The result has been a step change in the wider AV/IT Departments/Teams delivery, credibility and trust, where it is now seen a true and value adding business partner and in the future proofing of its business-critical systems. This has been a truly amazing and incredible agile programme delivery and capability change.

PROJECT OF THE YEAR (UNDER £250K)

Angus Council - Radio Connectivity Project
The Angus Council Radio connectivity project is an innovative initiative to connect rural schools and council locations, businesses and business parks providing robust, resilient and affordable broadband connectivity. Areas of Angus are mountainous and sparsely populated making high quality digital connectivity especially important but also more challenging. This radio project is unique in its scale, its ambition and flexibility to change based on schools learning needs and business demand. The successful rollout to date for 4 schools, 2 business parks and numerous council corporate locations has been a catalyst for improved learning and commercial opportunities and enabling an agile workforce.
Capital City College Group / MSV Consultancy - Capital City College Group (CCCG)
MSV Consultancy implemented a programme to stabilise and rationalise the IT infrastructure, combat risks and improve the user experience at a growing Further Education college group. The hybrid solution delivered an efficient and reliable multi-site backup platform with central management and backup across the college Group. With capacity to backup over 200TB of data across five sites, the platform guarantees data availability and meets strict SLAs, with a 70% cost saving over a mooted “Lift and Shift” to the cloud. Maximising existing resources, implementation occurred during a challenging transition with minimal disruption and in-house staff fully engaged and sharing ownership.
Four Eyes Insight / Future Processing - Insight
Four Eyes and Future Processing are organisations that believe in improving lives, together with deep expertise they have conceived and delivered the Insight tool to bring massive efficiencies to the NHS’ theatre scheduling. Delivering £3.9M/trust/year saving and the ability to deliver 1000 cases/year/Trust, Insight is directly and positively impacting patients’ lives. Using Four Eyes extensive clinical expertise in identification and implementation of ground-breaking solutions, and Future Processing’s unique approach to software development the team successfully and quickly built the Insight solution using its unique approach, the Future Way, where putting people first = great software.
Nursing & Midwifery Council / Fortesium Ltd - Fortesium, Nursing & Midwifery Council Nursing Associate Project
The project successfully delivered, on behalf of the Nursing & Midwifery Council, all the functionality required to facilitate the introduction and governance of the new ‘Nursing Associate’ role. The project worked to extremely tight deadlines whilst having to closely liaise between multiple stakeholders, understand the legislation requirements, manage changing stakeholder requirements, and meet very stringent privacy and security standards. The solution design required the team to rework existing portals, overcome scalability and performance challenges, introduce new functionality and processes, integrate with new systems, and rigorously test the solution prior to release.

AGILE PROJECT OF THE YEAR

comparethemarket / Godel Technologies Europe - Travel on CaaS
comparethemarket.com chose Godel as its strategic nearshore development partner, which has led to a shared journey in finding new ways of working remotely and at scale. The partnership is tightly knit there are no Chinese walls between the organisations, accountability lies at everyone’s door and success is shared. Both companies have been on a journey in making this partnership a success, with exceptional governance, cultural understanding and technical expertise. It’s a partnership that provides software engineering capabilities to deliver an online experience which comparethemarket.com customers expect from a market-leading comparison site.
Nursing & Midwifery Council / Fortesium Ltd - Fortesium, Nursing & Midwifery Council Nursing Associate Project
The project successfully delivered, on behalf of the Nursing & Midwifery Council, all the functionality required to facilitate the introduction and governance of the new ‘Nursing Associate’ role. The project worked to extremely tight deadlines whilst having to closely liaise between multiple stakeholders, understand the legislation requirements, manage changing stakeholder requirements, and meet very stringent privacy and security standards. The solution design required the team to rework existing portals, overcome scalability and performance challenges, introduce new functionality and processes, integrate with new systems, and rigorously test the solution prior to release.
Saïd Business School - Canvas Migration Project
Saïd Business School, University of Oxford embarked on an ambitious project to migrate all Degree and Executive Programmes to a new Virtual Learning Environment, Canvas LMS, in a period of less than two months. In a project that placed users front and centre, the migration team pioneered never before used techniques to engage stakeholders and foster adoption. The approach was so successful that adoption far exceeded original expectations, resulting in a far richer and deeper digital learning experience for Oxford Saïd’s students. Ultimately, the project was completed in just 28 days and at less than half of the projected cost.
Travelport - Multi Source Content (MSC)
The Multi-source content (MSC) project demonstrated Travelport’s ability to adopt new disruptive trends and develop travel technology products in an optimised way through scaled agile delivery. This project resulted in Travelport being first to market with an important new content distribution capability, ensuring Travelport leads in critical areas of the evolving travel technology market and adds significant value to its customers and partners.

OPERATIONAL EFFICIENCY

Tata Steel Europe - ignio™ - Transformation through AI led Automation
Powering IT Transformation with the cognitive automation platform, ignio™

ignio™ deployment at Tata Steel Europe for IT operations proves to be its own “digital disruption”, transforming the experience for both the IT team and users by applying AI led automation principles. From start up, in less than 6 months the ignio platform covered 64 activities, transacted over 1600 processes, reduced lead times on user requests to minutes instead of days, hit over 90% accuracy and met 100% user satisfaction scores. The early results are driving operational issues off the business agenda, allowing attention to focus on digital transformation and value creation.
University of Bradford - Unified Communications Implementation
The University of Bradford set itself a huge challenge in 2017 - to replace our telephony system, which was nearing its 40th birthday, with a fully integrated communications platform and contact centre. This has had a significant and positive impact on how we communicate and collaborate, both internally and externally. We've also been able to streamline our student recruitment process during Clearing, resulting in a reduction in the number of unanswered calls and waiting times for prospective students. With modern, resilient systems we are now well placed to reap the benefits of new features on the roadmap.

DELIVERING EXCELLENT CUSTOMER EXPERIENCE

Anglian Water - Development Services Digital Transformation Team
As part of a pathfinder for a new way of working across Anglian Water, this team have taken a momentous step towards creating a first-class customer journey for infrastructure provision for growth. The introduction of a new online portal, InFlow, for development customers, enables the customer to manage their entire pre-connection process through a user friendly, innovative online account. This digitally enables us to provide transparent, timely, updates, advice, and commercial terms in an easy customer friendly manner. GroSight, an internal GIS mapping system, also allows Anglian Water to proactively plan for growth and make better capital delivery decisions.
Dubai Police - Smart Police Station
The future of policing has arrived in the UAE in the form of a new, totally automated smart police station that will provide Dubai Police services to all who seek assistance. Open 24 hours, seven days a week, the new station offers 27 key services such as reporting crimes and traffic incidents as well as a further 33 services offering community services ranging from getting a good-conduct certificate to social support for victims of family violence.
Hermes UK - Digital Futures Hermes Digital Transformation
Hermes, will continue their investments in their new website and mobile app which will give their customer even more control in 2019, creating truly valuable experiences and using visionary innovation to be the carrier of choice for every end customer.
SSE plc - IT Customer Services Team
The Tech Bar innovation within SSE has provided a step change improvement in the performance of IT support to the customer and dramatically enhanced the relationship between the customer and the IT function. These modern, high-tech, but relaxed areas provide a walk-up service point for customers to receive help for their IT issues or queries. They have significantly reduced pressure on the IT Service desk, raised the visibility of IT to the customer, increased the availability of IT and enabled to the customer to focus on their day-to-day business activities. They provide an IT service that the customers love.

CONTINUOUS SERVICE IMPROVEMENT

Amey plc - IT on Tour
The IT on Tour programme is a new and innovative solution to providing an excellent customer experience to our people based on contracts across the UK. Along with many other initiatives and improvements, the IT on Tour programme has resulted in a 37% improvement in customer perception. The programme has achieved more than 80 visits over a 2-year period, supporting the people of Amey to live and breathe the values that underpin everything we do to create better places to live, work and travel.
Hiscox – Project Spitfire
Responding to rapid business growth and increasing demand on IT servicing, Project Spitfire developed and implemented a new approach to Hiscox IT Service Management (ITSM) and new ITSM ecosystem, underpinned by the vision to enable more automation and self-service, transforming and future-proofing IT Services. It delivered a new service desk tool, a centralised configuration management database (CMDB) and a self-service portal for end users. It also reengineered and streamlined processes, developed real-time service reporting and designed and implemented new BAU operating processes. All this has laid the foundation for future integration and capability across the IT Services landscape.
Lookers plc - IT Service Delivery: Self Service Portal
The concept of our Self-Service Portal project was to transform the way our Business engages with IT and vastly improve the level of Service we provide to our Colleagues. We have worked hard to position IT as one of the 3 supporting ‘pillars’ which underpin our company strategy and enable our Colleagues to deliver Operational Excellence. Through data analysis we understood that IT could deliver thousands of operational hours back to the Business each month simply by adopting more efficient contact methods. Through commitment to delivering a culture of continual service improvement, investment in the technology and focus on delivering a quality solution (in partnership with our Business) we have successfully delivered a solution which has delivered tangible benefits now and can be scaled to meet the future requirements of our Business.
PepsiCo - PepsiCo Supply Chain Planning Team Service Excellence
PepsiCo’s Supply Chain Planning Team have transformed customer perception of the service they deliver through a succession of customer-centred, strategic improvements, building positive, productive working relationships, and all the while their relentless focus on stabilising and improving one of our key IT services, has driven day to day service to hitherto unseen levels of availability and responsiveness. Through effective stakeholder management, married with a focus on driving continuous improvement, the team have significantly enhanced customer regard, and built a firm foundation for powering PepsiCo with the best talent and technology to maintain our position as a valued commercial partner. The team’s passion for service improvement, value delivery and close partnership with our customers, has resulted in a trusted relationship, unlocking the transformational investment needed to sustain and advance this continuous service improvement.

TURNING DATA INTO INSIGHTS

ARTIFICIAL INTELLIGENCE/MACHINE LEARNING PROJECT OF THE YEAR

Aylesbury Vale District Council - Artificial Intelligence in customer services at Aylesbury Vale District Council
AVDC is using Artificial Intelligence to revolutionise customer services and help its residents have a better day. Through embracing new technologies and putting the needs of the customer first, AVDC's innovative approach is empowering local residents and businesses, while enabling the council to effectively allocate resources and provide a fully-modern, high-quality service.
Centrica - ASK-WILBUR
Ask-Wilbur has helped Centrica transform customer service operations by using Artificial Intelligence to make it easier for our customer service advisors to help our customers. Through combining natural language processing and machine learning for sentiment, recommendation and data anomaly detection the power of the penguin has enabled advisors to properly listen to customers, with real impact on NPS. He has made us more efficient, reducing training and call time; he’s also brought multi-skilling to the operation for the first time, allowing us to eliminate time consuming transfers and call backs - helping us get things right first time.
East Suffolk and North Essex Foundation NHS Trust / Thoughtonomy - Time Matters GP e-Referral Process
The NHS is under intense pressure to deliver high quality services with ever-diminishing budgets. Against this backdrop, East Suffolk and North Essex Foundation Trust (ESNEFT) Trust, one of the UK’s largest Trusts, has embraced a philosophy of Time Matters, seeking to focus all use of employee time on improving patient outcomes. To this end, the Trust’s intelligent automation (IA) strategy aims to eliminate time spent on repetitive tasks and increase time spent on patient care. Wave One of IA strategy released more than 2200 hours of administration time back into frontline patient care within 6 months.
Smart DCC - Technical Operations Centre (TOC)
DCC have created a Technical Operations Centre that has completely changed the way DCC engages with its Energy Suppliers and ultimately the consumers. By creating algorithms, the DCC have been able to add valuable insight into customers process and ways of working. The capability built now allows DCC to drive forward improvements for people and processes using their tools and knowledge and now become the industry trusted advisor.

EXCELLENCE IN APPLICATION MODERNISATION

Centrica - Connected Homes (HIVE) Global Supply Chain Implementation
The Connected Homes (HIVE) business has been the first in Centrica to adopt a Cloud based Integrated Supply Chain Planning solution, SAP Integrated Business Planning (IBP) which provides with tools for doing their Demand and S&OP in real time. IBP is SAP's state-of-the art platform for real-time, integrated supply chain planning – built on S4/HANA Suite. IBP delivers an integrated, unified planning across S&OP, demand, inventory, supply and response planning. Optimisation of inventory levels while improving Global Sales and Operations processes have helped our Connected Homes business to manage working capital efficiently and improve customer service levels.
Network Rail / Cognizant - Network Rail & Cognizant Technology Solutions Enterprise Business Suite Transformation
The Network Rail EBS Transformation case study is about leveraging innovative use of cloud technology to enable business agility, enhance security, ensure GDPR compliance while significantly speeding up infrastructure provisioning, data access and resilience. This project successfully delivered all the KPIs set at the beginning of the project and is a precursor to a number of high impact business change projects set for CP6 (2019:2024). The project was also delivered in the true spirit of partnership, with Network Rail, Cognizant and Oracle combining with a number of other stakeholder organisations to deliver a very complex project, touching every aspect of the business. The project thus helped Network Rail to reduce the estate size by 60% and made provisioning over 50% faster, ensure GDPR compliance and provided improvements of processes across Finance, Planning, Asset Management, Supply Chain, Procurement and HR.
PepsiCo - Sales Force Mobility UK
In mid-December 2017 one of PepsiCo’s key routes to market collapsed overnight. This meant that those shopkeepers and small business owners who opened for long hours or were far from a cash and carry had no established method of getting PepsiCo goods. PepsiCo had to act fast and in two weeks spun up a van sales operation to tide them over. In the following 8 weeks a cloud-based system was developed and implemented to future proof the offering which was then rolled out across the entire sales operation delivering new capabilities across 2018 using agile methodologies to leverage speed to market.
Travelport - Travelport Efficiency Suite
Travelport provides the world’s only true Travel Commerce Platform, for distribution, technology, payment, and other solutions for the $7 trillion global travel industry. The platform enables travel providers, agencies, corporations and developers to share, search, and buy travel. Travelport Effectiveness Suite expanded the platform improving the effectiveness of agency and traveller interaction leading up to and including day of travel and enhanced ‘after-the-sale’ experience. New technologies automate activities for a more consistent traveller experience and lower cost to serve for agencies. The window for servicing the traveller including new revenue streams and enhanced personalization has remarkably expanded.

BEST USE OF NEW TECHNOLOGIES

Aylesbury Vale District Council - Artificial Intelligence in customer services at Aylesbury Vale District Council
AVDC is using Artificial Intelligence to revolutionise customer services and help its residents have a better day. Through embracing new technologies and putting the needs of the customer first, AVDC's innovative approach is empowering local residents and businesses, while enabling the council to effectively allocate resources and provide a fully-modern, high-quality service.
BP / REPL Group - REPL and BP Automated Cards Testing
REPL implemented ground-breaking new testing automation to simulate a tester manually testing cards payments for a global brand to roll out through new POS software across their stores worldwide. The project uses technology not being used by anyone else in Europe and delivered cost and time savings without compromising on quality. The project has seen REPL reduce testing delivery by a minimum of 30% and be commissioned to teach other suppliers how to implement this advanced form of testing.
BT - Da Vinci Challenges
The Da Vinci 30 Day Challenge is an experiential journey to the heart of human-centred design. The game has a very deliberate and beautiful design, that is fully inclusive and created by a diverse team, and it currently has 3,000 users all over the world – a devoted fan-base growing every day. It was created using best of design thinking, lean start-up, neuroscience and gamification theory. All you need to take part is 10 minutes of your time.
Tata Steel Europe - ignio™ - Transformation through AI led Automation
Powering IT Transformation with the cognitive automation platform, ignio™

ignio™ deployment at Tata Steel Europe for IT operations proves to be its own “digital disruption”, transforming the experience for both the IT team and users by applying AI led automation principles. From start up, in less than 6 months the ignio platform covered 64 activities, transacted over 1600 processes, reduced lead times on user requests to minutes instead of days, hit over 90% accuracy and met 100% user satisfaction scores. The early results are driving operational issues off the business agenda, allowing attention to focus on digital transformation and value creation.

INNOVATIVE USE OF CLOUD TECHNOLOGIES

Centrica - Connected Homes (HIVE) Global Supply Chain Implementation
The Connected Homes (HIVE) business has been the first in Centrica to adopt a Cloud based Integrated Supply Chain Planning solution, SAP Integrated Business Planning (IBP) which provides with tools for doing their Demand and S&OP in real time. IBP is SAP's state-of-the art platform for real-time, integrated supply chain planning – built on S4/HANA Suite. IBP delivers an integrated, unified planning across S&OP, demand, inventory, supply and response planning. Optimisation of inventory levels while improving Global Sales and Operations processes have helped our Connected Homes business to manage working capital efficiently and improve customer service levels.
Met Office - Pangeo / Informatics Lab
Pangeo is an innovative system which lets consumers get value from the Met Office’s big datasets. Weather and climate datasets are key products for the Met Office, but as they have grown bigger and more complex, they have become harder to use, presenting a strategic risk. Traditional “ask-for-and-receive” data APIs are no longer good enough. However, previous attempts to create data platforms have resulted in costly, overly opinionated, brittle systems. Pangeo provides a next-generation alternative which has proven to be powerful, flexible, and cost-optimal.
Network Rail / Cognizant - Network Rail & Cognizant Technology Solutions Enterprise Business Suite Transformation
The Network Rail EBS Transformation case study is about leveraging innovative use of cloud technology to enable business agility, enhance security, ensure GDPR compliance while significantly speeding up infrastructure provisioning, data access and resilience. This project successfully delivered all the KPIs set at the beginning of the project and is a precursor to a number of high impact business change projects set for CP6 (2019:2024). The project was also delivered in the true spirit of partnership, with Network Rail, Cognizant and Oracle combining with a number of other stakeholder organisations to deliver a very complex project, touching every aspect of the business. The project thus helped Network Rail to reduce the estate size by 60% and made provisioning over 50% faster, ensure GDPR compliance and provided improvements of processes across Finance, Planning, Asset Management, Supply Chain, Procurement and HR.
News UK - CloudStream
The CloudStream project has delivered significant business value in 2018 and continues to do so. Building a new Kubernetes platform and Jenkins delivery pipeline, automating many manual processes. We continue to drive the adoption of common tools and practices, supporting and promoting a DevOps and CI/DI culture around the business. Delivering our authentication and authorisation system onto a more modern delivery mechanism, enabling the movement of workloads and scalability. We have improved web transaction times and error rates and enabled the ability to schedule pods using auto scaling during peak times. Using common software packaging, with the tools necessary to run and deploy reliable, scalable, distributed applications across differing infrastructure.

MODERN TECHNOLOGY INFRASTRUCTURE

Angus Council - Radio Connectivity Project
The Angus Council Radio connectivity project is an innovative initiative to connect rural schools and council locations, businesses and business parks providing robust, resilient and affordable broadband connectivity. Areas of Angus are mountainous and sparsely populated making high quality digital connectivity especially important but also more challenging. This radio project is unique in its scale, its ambition and flexibility to change based on schools learning needs and business demand. The successful rollout to date for 4 schools, 2 business parks and numerous council corporate locations has been a catalyst for improved learning and commercial opportunities and enabling an agile workforce.
DS Smith plc - Data Centre Project
DS Smith’s vision is to double in size and profitability relies on IT to provide scalable and secure solutions able to support its aim whilst maintaining the customer experience. Data hosting is integral to this. Data Centre migration projects are never easy, and this project demonstrates how good project management and governance drives successful complex projects; in this instance even allowing the DS Smith business to still manage seasonal peaks in November and December. The final solution uses advanced Cloud technology with security zoning providing a time to market and pay per use model, with scalability, flexibility and security.
Greater Manchester Combined Authority - Migrating 6 Organisations into 1 ICT Service
Greater Manchester Combined Authority was launched in April 2017, supported by an ICT Service that was sourced from one the constituent organisation – the Greater Manchester Fire and rescue Service. Through careful analysis, planning and execution the ICT Service has delivered a wide area network that is powerful, resilient and enables partnership working. The project was delivered by the in-house team working closely with the WAN provider. The rollout of the network was invisible to the business and ensured business continuity – an important consideration for an emergency service. The team deserves recognition for this achievement.
University of Bradford - Unified Communications Implementation
The University of Bradford set itself a huge challenge in 2017 - to replace our telephony system, which was nearing its 40th birthday, with a fully integrated communications platform and contact centre. This has had a significant and positive impact on how we communicate and collaborate, both internally and externally. We've also been able to streamline our student recruitment process during Clearing, resulting in a reduction in the number of unanswered calls and waiting times for prospective students. With modern, resilient systems we are now well placed to reap the benefits of new features on the roadmap.

PRODUCT INNOVATION

Centrica - ASK-WILBUR
Ask-Wilbur has helped Centrica transform customer service operations by using Artificial Intelligence to make it easier for our customer service advisors to help our customers. Through combining natural language processing and machine learning for sentiment, recommendation and data anomaly detection the power of the penguin has enabled advisors to properly listen to customers, with real impact on NPS. He has made us more efficient, reducing training and call time; he’s also brought multi-skilling to the operation for the first time, allowing us to eliminate time consuming transfers and call backs - helping us get things right first time.
Dubai Police - Smart Police Station
The future of policing has arrived in the UAE in the form of a new, totally automated smart police station that will provide Dubai Police services to all who seek assistance. Open 24 hours, seven days a week, the new station offers 27 key services such as reporting crimes and traffic incidents as well as a further 33 services offering community services ranging from getting a good-conduct certificate to social support for victims of family violence.
HM Land Registry – Workflow
Around 3500 HMLR staff process over 100,000 applications every day - our processes need to keep up with this demanding workload. This project makes sure the right case gets to the right person at the right time and is key in helping us become the world’s leading Land Registry for speed, simplicity and an open approach to data. This project has improved the efficiency of HMLR’s internal services. It has helped the organisation achieve its KPIs and focus on other strategic objectives. It is an excellent example of how to begin a digital transformation whilst still depending on old technology.
Travelport - Travelport Efficiency Suite
Travelport provides the world’s only true Travel Commerce Platform, for distribution, technology, payment, and other solutions for the $7 trillion global travel industry. The platform enables travel providers, agencies, corporations and developers to share, search, and buy travel. Travelport Effectiveness Suite expanded the platform improving the effectiveness of agency and traveller interaction leading up to and including day of travel and enhanced ‘after-the-sale’ experience. New technologies automate activities for a more consistent traveller experience and lower cost to serve for agencies. The window for servicing the traveller including new revenue streams and enhanced personalization has remarkably expanded.

INNOVATION IN CYBER SECURITY & RISK MANAGEMENT

Global - Cyber Security & Risk Management
Global’s project to Raise its Cyber Game combined people and technology to dramatically improve defences, increase awareness through education, and prevent millions of potential cyber-attacks.
HarperCollins Publishers / News UK - Security Awareness
Phishing attacks today are professionally run, meticulously planned and well executed. We recognised the need to ensure that we gave our users the tools and knowledge to help them spot potentially malicious attempts at gaining access into our systems and thus to prevent data breaches. Our success in lowering our click-rate for potentially harmful emails is encouraging and shows that cyber security can be improved with a greater focus on user education and collaboration throughout the company of the need to increase awareness of risk and the impacts to our business if we fail to do this.
Howdens Joinery - Establishing Information Assurance
To ensure an inclusive approach to Cyber Security, during 2018 Howdens adopted Information Assurance through what we now call the “Information Assurance Group” (choosing to use “Assurance” due to the negative connotations sometimes associated with the word “Security”). This group was created to drive Security Governance to ensure Security Risk (Cyber, Physical & Privacy) is managed appropriately. Meeting on a quarterly basis this group is supported and run by the business with the backing of the Executive Board. To ensure the success of the approach, methods to assess Security Controls within Suppliers and Applications have been developed alongside the identification of key metrics to measure risk appetite. The group has overseen the delivery of policies, supported by training, with the success measured through KPI’s presented in a quarterly dashboard.
TUI Group - Colleague Awareness and Behavioural Change Programme
The TUI Information Security Team had the challenge of implementing a colleague Awareness and Behavioural Change programme that would embed secure behaviours across a global organisation with a wide variety of languages and cultures. Focusing on five ‘Golden Rules’ and creating a simple and fun bespoke information security campaign, TUI delivered an outstanding result. TUI demonstrated significant colleague engagement, resonating with people globally and improving knowledge that colleagues can use in their personal lives as well as at work. The programme is set to continue to convert learning into tangible action, new and lasting behaviours that will ultimately empower TUI’s colleagues to become the strongest form of defence.
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